Overview
This Customer Policy sets the expectations for anyone booking crew, studios, or equipment through KrewLink. By making a booking, you agree to the terms below in addition to the Cancellation and Refund Policies.
Account and verification
- Provide accurate identity and contact information; keep your phone number and email reachable for booking confirmations.
- Bookings above certain value thresholds may require identity verification before confirmation.
- One account per individual or company — shared or resold accounts may be suspended.
Booking conduct
- Communicate booking requirements (location, duration, scope) accurately and completely at the time of booking.
- Treat crew members, studio staff, and equipment with the same respect and care you would expect in return.
- Report damages, incidents, or disputes through the platform within 48 hours of the booking ending.
Payments
All payments must be made through KrewLink's supported payment methods. Paying a provider directly outside the platform voids any protection under the Refund Policy and the platform's dispute resolution process.
Reviews
Reviews must reflect an honest account of a completed booking. Reviews containing harassment, discriminatory language, or unrelated content will be removed.
Suspension
Repeated late cancellations, payment disputes without merit, or abusive behavior toward providers may result in a warning, temporary suspension, or permanent removal from KrewLink.