Overview
This Cancellation Policy explains how bookings made through KrewLink for crew, studios, and equipment can be cancelled, and what applies to each party when a cancellation happens. It applies to every booking made on the platform regardless of category.
Cancelling as a customer
- More than 72 hours before the booking start time: full cancellation with no charge.
- Between 24 and 72 hours before the booking start time: 50% of the booking value is charged as a cancellation fee.
- Less than 24 hours before the booking start time, or after the booking has started: the full booking value is charged and is non-cancellable.
Cancellation windows are calculated against the booking's confirmed start time in Africa/Cairo local time, not the time the cancellation request is submitted.
Cancelling as a crew member, studio owner, or equipment owner
Providers are expected to honor confirmed bookings. A provider-initiated cancellation within 72 hours of the booking start time is treated as a policy violation and may result in a lower reliability score, a temporary booking suspension, or removal from the platform for repeated occurrences. Customers affected by a provider cancellation receive a full refund regardless of timing.
Exceptional circumstances
Cancellations caused by verified emergencies, safety concerns, or events outside a party's reasonable control (e.g. severe weather, official curfews) are reviewed on a case-by-case basis and are not automatically subject to the standard fee schedule above. Contact support with supporting documentation as soon as possible.
How to cancel
Cancellations must be submitted through the booking's detail page on KrewLink — cancellations requested by phone, email, or direct message to a provider are not valid and will not stop charges from applying.